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Account Coordinator (B2B Inside Sales)

Location : Suwanee
Job Type : Temp/Contract to Direct
Hours : Full Time
Travel : No
Relocation : No



  • Enters customer purchase orders accurately and efficiently

  • Send accurate and timely quotes to customer via email. Understand product variations in order to quote in compliance with customer technical specifications

  • Communicate and coordinate between the warehouse in your assigned territory (5 US locations total).

  • Collaborate with National and Regional Sales Managers for your assigned territory. The team is responsible to follow up all sales leads and quotes to gather market feedback.

  • Inbound and outbound sales calls to existing customers to qualify leads and sell products/services.



  • Estimates and secure dates of delivery to customer, based on production schedule knowledge and current stock availability.

  • Identify and consult special order requests and customer requirements



  • Builds and maintains customer’s relationships.

  • Familiar with multiple product lines: Copper and Aluminum; jacketing (THHN, XHHW, etc.), industry standards and applications.

  • Interaction with engineering, production team, and sales management to overcome technical and business objections of customers.

  • Provides product samples, brochures, and data for potential leads to qualified customers on request.



  • Investigates and resolves customer problems (RGAs) with production, packaging, length tolerances, and delivery.



  • Possibility/option to assist Regional Sales Managers attending trade shows or outside customer functions.



  • Marginal income responsibilities in accordance with the division’s parameters, based on customer, project size, and product line.

  • Provide optional pricing schemes for best alternatives for both customer and company, understands, explains and submits differences of firm pricing



  • Post Sales Activities: Gathering QA documentation (test reports, certificates of compliance and certificates of origin), submittal of packing slips, tracking information, delivery requirements and proof of deliveries.



Experience:


·         3+ years of Inside Sales or Customer Service (Preferred)



  • Intermediate knowledge of Excel spreadsheets (SUM formula, Insert Rows, Autosize)

  • Intermediate knowledge of Outlook email


Education:


·         Bachelor's degree from four-year College or University


·         OR Two to three years related experience


·         OR Equivalent combination of education and experience


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